Refund policy


We hope you love your Jasmine Alexa purchase but if you are not 100% satisfied, we will provide a full refund, exchange or 110% credit note for all full price items that adhere to the below conditions.

We offer flat rate returns on Australian orders. A pre-paid returns label will be issued for a flat rate of $10.00, which will be deducted from your refund at the time of processing.
SALE items - We offer store credit or exchanges only. No refunds.

How to make a return:

  1. Please click here to complete your returns request
  2. Simply stick the provided shipping label on the outside of the parcel
  3. Drop your parcel off at a convenient street Post Box 24/7 or at your local Post Office
  4. Once received, we assess your return and if in compliance with our return policy, complete your refund, exchange or store credit

Conditions:

– Item(s) must be returned within 30 days of purchase

– Original Jasmine Alexa tags must remain attached

– Item(s) must be in original condition, unworn and unwashed.

– Please hold on to the parcel tracking number once it has been sent. We cannot be held liable for any items lost in transit

– Once we receive your package we will process the exchange immediately

– Please note exchanges can only be made if the intended item is available

If you are entitled to a refund, we will refund you the price that you paid for the item(s) and the delivery costs.

Refunds can only be credited back to the credit card or Paypal account that was used to make the original purchase. The refund will be processed as soon as the items have been received by Jasmine Alexa, however, please allow 14 days from the day you return the product for your account to be credited.

 If you purchased your Jasmine Alexa item(s) from a third party retailer, please take them back to the shop when the purchase was made and they will arrange your exchange or refund based upon their exchange and returns policies.

If you have any queries regarding the returns and exchanges process, do not hesitate to contact us at

customercare@jasminealexa.com.au

or

(03) 9527 3847


 

About Refundid

Refundid is a third party Instant Refund platform!
When using Refundid, refunds are paid out instantly meaning they are received in your bank account within 60 seconds of the return being lodged through Refundid!

Refundid is available to use at Jasmine Alexa on FULL PRICE Items only within Australia.

You have 10 days to post your return! If your return tracking has not updated within 10 days, Refundid will reverse the instant refund they have paid out to you. Refundid is 100% free to use.

Purchases made with Afterpay are still eligible to receive a refund from Refundid by following the Refundid process. The refund will not settle your Afterpay instalments and you will be required to pay the remaining instalments to Afterpay. For example: 1. Michelle buys a $100 t-shirt and pays her first $25 instalment to Afterpay. 2. She decides the t-shirt is too small and lodges a refund from Refundid. 3. After entering her order and tracking number she is paid the full $100 from Refundid. 4. Michelle must pay Afterpay the remaining $75 at the specified payment dates.