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Returns
We hope you love your Jasmine Alexa purchase but if you are not 100% satisfied, we will provide a full refund, exchange or 110% credit note for all full price items.
SALE items - We offer store credit or exchanges only. No refunds.
Please review our returns policy before making a return request.
Returns Policy
We hope you love your Jasmine Alexa purchase but if you are not 100% satisfied, we will provide a full refund, exchange or 110% credit note for all full price items that adhere to the below conditions.
We offer flat rate returns on Australian orders. A pre-paid returns label will be issued for a flat rate of $10.00, which will be deducted from your refund at the time of processing.
SALE items - We offer store credit or exchanges only. No refunds.
Instant Refund/Exchange
– Refundid is a verified instant refund service – meaning you can access your refund instantly before you’ve even returned your items.– To facilitate this, Refundid will require you to provide personal information in order to verify your refund. If you have any concerns about this, please reach out to our customer service team.
– Refundid is available for AU only.
– If Refundid is chosen, you will be refunded to your nominated bank account, instantly.
– Please note, although you have received your refund instantly, we will still need time after your parcel is received to send through confirmation of your returned items.
– Jasmine Alexa is not responsible for any monetary reversal from Refundid if the customer has not provided the tracking number or followed all steps set out by Refundid. If your refund is reversed, you will need to wait until we physically receive your return back so we can process your return manually.
– For more information on Refundid please visit the Refundid website
Return Conditions
– Item(s) must be returned within 30 days of purchase– Original Jasmine Alexa tags must remain attached
– Item(s) must be in original condition, unworn and unwashed.
– Please hold on to the parcel tracking number once it has been sent. We cannot be held liable for any items lost in transit
– Once we receive your package we will process the exchange immediately
– Please note exchanges can only be made if the intended item is available
If you are entitled to a refund, we will refund you the price that you paid for the item(s) exclusing the delivery costs. Refunds can only be credited back to the credit/debit card or Paypal account that was used to make the original purchase. The refund will be processed as soon as the items have been received by Jasmine Alexa, however, please allow 14 days from the day you return the product for your account to be credited.
If you purchased your Jasmine Alexa item(s) from a third party retailer, please take them back to the shop when the purchase was made and they will arrange your exchange or refund based upon their exchange and returns policies.
If you have any queries regarding the returns and exchanges process, do not hesitate to contact us at customercare@jasminealexa.com.au